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Skischool Lipno General Terms & Conditions

The Owner of Skischool Lipno is LIPNO SERVIS s.r.o., having its registered seat at Lipno nad Vltavou 307, 382 78 Lipno nad Vltavou, Company Registration Number 26016885, registered in the Companies Registry at the Regional Court in České Budějovice, File no. C 9229 (hereinafter referred to as the “Owner")..

For the purpose hereof, Skischool Lipno is referred to as „Skischool Lipno“ or „Ski School“. The Ski School offers ski and snowboard lessons. The Ski School office is located in the building Hotel Element on the premises of the Owner (hereinafter referred to as the “Office”).

These general terms and conditions of Ski School Lipno are used by the owner to regulate the rights and obligations of the parties to the contract, the terms of booking the service, payment terms and other details required by the applicable generally binding legal regulations, in particular § 1810 et seq. of Act No. 89/2012 Coll., the Civil Code, as amended. These general terms and conditions of Ski School Lipno further regulate the rights and obligations of the participants of the lessons and the course and organization of the lessons.

These general terms and conditions of Skischool Lipno are available from the Office, and the owner's booking office, or online on the owner's website at https://www.lipno.info/en/terms-and-conditions.html, “Skischool Lipno “(hereinafter referred to as “GTC“).

Based on the type of course, the Owner offers ski and snowboard lessons taught by qualified ski / snowboard instructors, consisting in professional instruction and guidance. 

A. Course Enrollment and Payment

  1. Enrolment in the course (hereinafter referred to as "course reservation") is made by the applicant in one of the following ways:
    1. online via the owner's website at: https://lipno.skischool.shop by clicking on the "Book now" button,
    2. by phone by calling the owner's telephone number +420 731 410 812, or another number indicated at the owner's ticket office
    3. by e-mail sent to the owner's e-mail address skischool(at)lipnoservis.cz,
    4. in person at the owner's ticket office.

    A course reservation made by any of the above methods is binding.
  2. The current price list of all the owner's courses for a given season is available at the owner's ticket offices and online at the owner's website https://www.lipno.info/lyzarska-skola.html for each type of course.
  3. Payment of the course fee can be made in cash in CZK or EUR or by credit card. By paying the course fee, the applicant becomes a client of the ski school and a contract for the provision of the course (hereinafter referred to as the "contract") is concluded between the client and the owner. The entitlement to payment of the course fee arises upon making a binding booking for the course. If the client cancels a bindingly booked course before it starts, cancellation fees according to point 28 below will apply.
  4. Upon payment of the course fee, the client will receive proof of payment and two copies of the ski school's client card. The ski school client card is non-transferable. Payment of the course fee entitles the client to participate in the lessons, the time and parameters of which are indicated on the card. By paying the course fee, the client agrees to these GTC.
  5. Before the start of the first lesson, the client shall hand over the lower part of the card to his instructor and keep the upper part for possible inspection, which can be carried out by the owner at any time during the lesson.
  6. The client is obliged to present a valid ski school client card to the instructor before the start of each lesson. If he fails to do so, he may not be admitted to the lessons, in which case he is not entitled to a refund of the course fee.
  7. The client is obliged to report the loss of his/her ID card immediately to the ski school office, where a duplicate ID card will be issued upon presentation of proof of payment of tuition fees.
  8. Unused ski school lessons are forfeited without refund, unless otherwise stated in Article 28 of the GTC.

B. Organisation of Lessons, Client's and Owner's Obligations

  1. The Owner is obliged to provide ski or snowboard lessons taught by qualified ski or snowboard instructors according to the type of course, consisting in professional instruction and guidance. The training program / courses made up of individual lessons are aimed at mastering the basic techniques of skiing or snowboarding sports (hereinafter referred to as “ski lessons”). For the purpose of the operating rules, skiing will also mean snowboarding if a Client is attending snowboarding instead of ski lessons. The provisions of the operating rules will equally apply to skiing and snowboarding.
  2. The Client will attend lessons at their own risk and responsibility and they are aware that skiing is a sport with an increased risk of injury. Before the start of the course, the Client must inform the instructor about their skiing ability level and communicate other important information, in particular any health limitations and other significant facts concerning the Client's health. The Owner will be considered to have exercised all care that may reasonably be expected to prevent any damage or loss if before the practical part of lessons considering the Client's skiing ability level, the instructor explains the theory and and delivers professional training based on the Client's skiing ability level to teach the techniques of skiing. Provided that legal obligations are not breached, the Owner is not liable for any damage incurred during lessons to health or property of the Client of third parties caused by accident or by the Client or by any external event. Legal representatives of minors must ensure that minors follow the guidance of the instructor. The Client, or their legal representatives are responsible for appropriate clothing, sports equipment and their state of health. The Client who seems to be improperly dressed or equipped for lessons, or they appear in state of health clearly preventing them to attend a lesson may not be allowed to be part of the lesson and in such case, no refund can be claimed.
  3. If the Client has suffered an injury, or any other damage to health during ski lessons, they must report it to the instructor immediately upon discovery of damage, but no later than the end of ski lesson.
  4. If the Client does not arrive within 10 minutes after the start of lesson, they may not be allowed to be part of the lesson considering the organisation and training methods and principles and, in such case, no refund can be claimed.
  5. During all lessons, the Client must follow the instructions and recommendations of the instructor. The Client must stay safe, ski and board with caution, and keep third parties safe on slopes. The Client who is not following the guidance of the instructor may be excluded from a particular lesson, or from the whole training course and no (partial) refund can be claimed. During all lessons, the Client must observe the rules of the International Ski Federation (FIS) for behaviour of skiers and boarders on ski slopes. These FIS rules are posted at the departure station of the Lipno Express ski lift.
  6. If the Client is misbehaving during a ski lesson (i.e. contrary to good manners or in a manner endangering the lives or safety of the Client, other participants, or third parties), they will be excluded from the lesson with no possibility to claim a (partial) refund. In case of repeated misbehaviour, the Client will be excluded from the ski course without possibility to claim a (partial) refund.
  7. The Client must wear a special vest, or an arm band of the Ski School for safety reasons. Children under the age of 15 must wear a ski helm and a special safety vest of the Ski School during all lessons to be collected by the Client at the booking office of Skischool Lipno before the start of the first lesson. For safety reasons, solely vests provided by the Ski School may be worn during ski lessons. A Client younger than 15 years who is not wearing a ski helm or a special vest will not be allowed to be part of the ski lesson.
  8. The same method used for the original payment will at each time be used to make refunds on unused lessons as per the cancellation policy under these GTC of the Ski School, or for contract termination as per these GTC of the Ski School. In case of payment by credit card, the money for the administration fee or unused lessons will be refunded to the credit card account. No cash refund can be given on a credit card payment.

C. Types of Ski Courses

  1. The owner offers mainly the following types of lessons: group, private and family lessons. The owner organizes courses, the full list of which, including the price and parameters of each individual course, is contained in the price list of the ski school valid for the year in which the lessons are implemented. The price list of all the owner's courses for a given season is available at the owner's ticket offices and online at the owner's website https://www.lipno.info/lyzarska-skola.html for each type of lesson. The binding parameters of each individual course include the setting of a minimum age limit for the client, and only a person who meets this age limit may participate in the course. The minimum age limit is always specified by the owner for each type of course offered. The client, or his/her legal guardian if the client is a minor, must always truthfully disclose the age of the client to the owner, and the owner is entitled to require proof of the client's age at any time in order to check that the minimum age limit is met. If the client does not meet the age limit set by the owner for the course chosen by the client and the owner discovers this fact after the course has started, the client may be excluded from the course without the right to a refund of the course fee or any part thereof. On a case-by-case basis, the Owner may, based on the ability of the client concerned, grant an exception and allow a client whose age is below the age limit set for the type of course to participate in the course, subject always to the right of the Owner to terminate the participation of such client in the course at any time in the event of any problems, without refund of the course fee or any part thereof. 
  2. Changes to the times or the method of instruction after payment of the tuition can only be made in the office if it is feasible for the owner to make the change requested by the client in view of its capacity.
  3. if the owner is unable to cover all requests for private tuition due to capacity reasons, the owner will offer private tuition at a time other than that requested by the client, or offer group tuition instead of individual tuition. Group tuition is organised in accordance with the provisions of these GTC on group tuition.
  4. In the event that it is not possible to reassign the client for capacity or other reasons, the owner will refund the client the course fee or a pro rata part thereof for the lessons that were not used by the client for reasons on the owner's side.
  5. The client has free access to Foxpark and Skischool Lipno Park for the duration of the lesson (i.e. during the time when the lesson is in progress).
  6. The client enrolled in group lessons is obliged to purchase a ski pass for the duration of each individual lesson, otherwise he/she will not be admitted to the lessons. An exception is group lessons that are held exclusively in Foxpark or Skischool Lipno Park, for which it is not necessary to purchase a ski pass.  A ski pass valid for the entire duration of the lesson is included in the price of private lessons and family lessons, except for evening private or family lessons, for which the client is required to purchase a ski pass separately.
  7. The owner does not provide compensation for lessons that have not taken place due to force majeure, in particular due to bad weather conditions or in causal connection with the restriction of the operation of the transport equipment due to bad weather. In the event of the closure of the Lipno Ski Resort due to a crisis measure declared under the Crisis Act or due to the ordering of an emergency measure under a special act or due to the ordering of a quarantine under the Act on the Protection of Public Health (hereinafter referred to as "Closure of the Lipno Ski Resort due to a state measure"), the cancellation conditions according to the relevant provisions of these GTC shall apply mutatis mutandis to the compensation for the missed lessons.

D. Group Ski Lessons

  1. Group lessons are only held if there are at least 5 clients in the group. If the group is not full, the interested party will be offered another time of the course (another course of comparable parameters) or another way of teaching.
  2. When extending a group lesson, the price is calculated by the difference between the price of the new course and the original course, so that the client pays the price difference so that the price corresponds to the price of the new course according to the price list.

E. Right Regarding Defective Performance and Complaints

  1. The client is obliged to claim the course or individual lesson in person without undue delay after the end of the course or lesson. Complaints shall be made at the office of the Owner. Each individual claim will be dealt with individually with the client immediately after it has been made. The rights of the client are governed by Act No. 89/2012 Coll., the Civil Code, as amended. Depending on the circumstances, the client is particularly entitled to request a reasonable discount on the course fee or to withdraw from the contract.

F. Termination

  1. The contract cannot be withdrawn from after the start of the lessons, unless otherwise expressly stated in these GTC. The client is entitled to withdraw from the contract after the start of the lessons in the following cases:
    • The Client is unable to continue the course due to injury or illness, if he/she also presents the Owner with a doctor's certificate stating that the Client is unable to participate in the course due to injury or illness, or a certificate of a positive PCR test for Covid-19 disease, or a decision of the relevant sanitary station that the Client has been ordered to be quarantined. If for this reason the client does not attend the course even partially, the client will be refunded the amount of the course fee paid. If the client completes part of the course, a pro rata refund of the unused portion of the course fee shall be made.
    • The Client has rightfully made a claim for the course in accordance with clause 26 of these GTC and has claimed withdrawal from the contract as a claim for defective performance. In this case, the Client shall be refunded the proportionate amount of the course fee corresponding to the unused part of the course.

G. Cancellation Policy

  1. If the client cancels a bindingly booked course before the start of the course or withdraws from the contract before the start of the course, the following cancellation and handling fees apply: 
    • cancellation or change of a paid private, family or group lesson before the start of the first lesson
      • 0% cancellation fee
        • Cancellation of lessons more than 12 hours prior to the start of the first lesson.
        • Cancellation of lessons less than 12 hours prior to the start of the first lesson upon presentation of a doctor's note of injury or illness.
      • Handling fee CZK 0.00
        • Change of already paid lessons - increase in number of clients (private and family lessons) or extension of lesson time.
      • Handling fee CZK 500.00
        • Cancellation of lessons less than 12 hours before the start of the first lesson without a doctor's note of injury or illness.
        • Change of paid lessons - reduction in number of persons, reduction of lesson time.
    • Cancellations / changes to paid private, family or group lessons after the start of ski lessons
      • 0 % cancellation fee
        • Cancellation of missed lessons upon presentation of a doctor's certificate of injury or illness or a certificate of a positive PCR test for Covid-19 disease or a decision by the relevant health authority that a quarantine has been ordered.
      • 50 % cancellation fee drawn from the price of Lesson 1
        • Cancellations of Lesson 1 if the lesson was cancelled before 50 % time of the lesson elapsed (1 hour lesson – 25 minutes / 2-hour lesson – 50 minutes). Full refunds of other unused lessons will be provided.
      • 100 % cancellation fee drawn from the price of Lesson 1
        • Cancellations of Lesson 1 if the lesson was cancelled after 50 % time of the lesson elapsed (1 hour lesson – 25 minutes / 2-hour lesson – 50 minutes). Full refunds of other unused lessons will be provided.
      • Administration fee CZK 0.00
        • Changes to paid ski lessons – more clients or lesson extension
      • Administration fee CZK 500.00
        • Cancellations of unused lessons without presentation of a doctor's certificate of injury or illness or a certificate of a positive PCR test for Covid-19 disease or a decision by the relevant health authority that a quarantine has been ordered .
        • Changes to paid ski lessons – fewer Clients or shortening of lessons.
    • Cancellation or change of a paid one-day group lesson after the start of the lesson
      • 0 % cancellation fee
        • Cancellation of missed lessons upon presentation of a doctor's certificate of injury or illness or a certificate of a positive PCR test for Covid-19 disease or a decision by the relevant health authority that a quarantine has been ordered.
      • 50 % cancellation fee drawn from the price of Lesson
        • Cancellations of Lesson if the lesson was cancelled before 50 % time of the lesson elapsed (1 hour lesson – 25 minutes / 2-hour lesson – 50 minutes)
      • 100 % cancellation fee drawn from the price of Lesson
        • Cancellations of Lesson if the lesson was cancelled after 50 % time of the lesson elapsed (1 hour lesson – 25 minutes / 2-hour lesson – 50 minutes).
      • Administration fee CZK 0.00
        • Changes to paid ski lessons – more clients or lesson extension
      • Administration fee CZK 500.00
        • Cancellations of unused lessons without presentation of a doctor's certificate of injury or illness or a certificate of a positive PCR test for Covid-19 disease or a decision by the relevant health authority that a quarantine has been ordered .
        • Changes to paid ski lessons – fewer Clients or shortening of lessons.
    • Cancellations / changes to paid multi-day group lessons after the start of ski lessons
      • 0 % cancellation fee and 0 % administration fee
        • Cancellations of unused lessons in all cases
      • Administration fee CZK 0.00
        • Changes to paid ski lessons – more clients or lesson extension
      • Administration fee CZK 500.00
        • Changes to paid ski lessons – fewer Clients or shortening of lessons.
    • On-line booking changes at the booking office of Skischool Lipno
      • 15 % discount for online booking is valid
        • Changes to booked lessons – more clients or lesson extension
      • 15 % discount for online booking is not valid
        • Changes to booked lessons – fewer clients or shortening of lessons
        • Breakdown of the originally booked lessons lasting several days into single days and payment per day

H. Personal Data Processing

  1. The Owner processes personal data [in particular identification, contact and address data and data on the fulfilment of the booking or online order of lessons (hereinafter referred to as "lessons") of the ski school and snowboarding] of natural persons on the part of the client, if he is a natural person, as well as other persons involved in the fulfilment of the booking or online order of lessons, for the purposes of booking, ordering, paying for and providing services, for the communication of marketing communications*, for presentation and promotional activities*, for the protection of rights*, for internal administrative and statistical purposes* and for the performance of obligations under the law. Objections to processing marked with * may be made to gdpr@lipnoservis.cz.

    The personal data referred to in the previous paragraph may also be transferred to other recipients in their capacity as processors or other controllers.

    By paying the course fee or completing the online booking, the client confirms that he/she has been duly informed of all his/her rights and of all facts of which the owner, as the controller, is obliged to inform the client.

    The details of the processing of personal data, as well as the rights of the data subject, such as, among others, the right of access and the right to object, are specified in the Personal Data Processing Policy of our company, which is published publicly on our website, https://www.lipno.info/osobni-udaje.html.

I. Other conditions

Clients of the ski school acknowledge that due to extraordinary measures or other regulations issued by state authorities, especially in connection with the occurrence of the infectious disease COVID-19 (hereinafter referred to as "extraordinary measures"), these extraordinary measures and the Lipno Ski Resort's Operating Rules and Terms and Conditions may impose obligations on individuals (visitors to the Lipno Ski Resort) in the context of their movement in the Lipno Ski Resort and on the cableways therein. Clients of the ski school are obliged to familiarize themselves with these obligations and to observe them. In the event that the owner discovers a breach of these obligations, the owner has the right to terminate the participation of such client in the course at any time, without the right to a refund of the course fee or any part thereof.

For this reason, Clients of the Ski School acknowledge that the Owner may take pictures of Clients or video and audio recordings of Clients on the occasion of various events. The Clients agree to the free of charge taking of such images or visual and audio recordings (hereinafter referred to as "recording") and further agree that the Owner may publish the recordings (e.g. photographs) of the Clients for the purpose of promoting its activities, exclusively on the www. Lipnoservis.cz, www.skiareallipno.cz, zima.lipnoservis.cz, www.lipno.info, www.activeparklipno.cz, www.stezkakorunamistromu.cz, www.campinglipno.cz and on the Facebook profiles of the Lipno Ski Resort, Active Park Lipno, Camping Lipno Modřín or in printed information materials issued by the owner for this purpose and distributed to third parties. A list of information materials in which the record may be published is available for consultation in the marketing department of LIPNO SERVIS s.r.o.

In the event that a consumer dispute arises between the provider/seller/owner and the consumer under a contract of purchase/service contract which cannot be resolved by mutual agreement, the consumer may submit a proposal for out-of-court settlement of such dispute to the designated entity for out-of-court settlement of consumer disputes, which is the Czech Trade Inspection Authority, Central Inspectorate - ADR Department, Štěpánská 15, 120 00 Prague 2, Email: adr@coi.cz (mailto:adr@coi.cz), Web: adr. coi.cz (https://adr.coi.cz/). The consumer may use the online dispute resolution platform established by the European Commission at ec.europa.eu/consumers/odr/.

J. Validity and Effect

These general terms and conditions will enter into full force and effect as of December 1, 2021.

The Owner reserves the right to amend these general terms and conditions. Amendments to GTC will become effective on the date of publication.

 

General Terms and Conditions of the Sports Equipment Rental INTERSPORT RENT Lipno (hereinafter as the “Rental Shop”)

These General Business Terms and Conditions of the Sports Equipment Rental INTERSPORT RENT Lipno (hereinafter as the “General Terms and Conditions”) are issued by the lessor, LIPNO SERVIS s.r.o., having registered office at Lipno nad Vltavou descript. no. 307, postcode 382 78, Company ID No. 260 16 885, registered in the Commercial Register maintained by the Regional Court in České Budějovice, Section C, Insert 9229 (hereinafter as the “Lessor”). These General Terms and Conditions regulate rights and obligations of the parties to a rental contract (hereinafter as a “Rental Contract”), which is to be concluded for the purpose of an agreement on temporary use of sports equipment between the Lessor and a lessee (hereinafter as the “Customer”). These General Terms and Conditions form an integral part of the Rental Contract.

The document General Terms and Conditions is available in electronic form on the website www.lipno.info/provozni-rady.html and also in printed form from the Rental Shop counter. The Customer has a right to view the General Terms and Conditions at any time and also ask the attendants at the Rental Shop to print the document before the entry into the Rental Contract.

  1. The Rental Contract is concluded between the Customer and the Lessor orally and by electronic means. Prior to the entry into the Rental Contract, the Customer shall select the required sports equipment in the Rental Shop. As the next step, the Lessor shall register the Customer electronically and create a customer account for the Customer (if a customer account was created for the Customer during his/her previous visit and that account has not been cancelled, this customer account shall be used). In the customer account, the Lessor shall register the type of the required sports equipment, the agreed period of use and the total rental fee for the agreed period of use (hereinafter as the “Rental Fee”), the amount of which is determined in accordance with the Pricelist displayed in the Rental Shop (hereinafter as the “Pricelist”). The Customer is then obliged to pay the Rental Fee in the Rental Shop, including any additional payments as per para. 2 of these General Terms and Conditions (unless the procedure is taken under para. 3 of the General Terms and Conditions). The Rental Contract is deemed as concluded at the moment when the Customer pays the Rental Fee for the agreed period of use. After the entry into the Rental Contract, the Lessor shall provide the rented sports equipment to the Customer at the point of delivery. Subsequently, the Customer is obliged to confirm with his/her signature on the receipt printed by the Lessor that the Customer collected the sports equipment and that he/she read these General Terms and Conditions before entering into the Rental Contract. The Customer has a right to use the rented sports equipment (skis, snowboard, ski, cross-country or snowboard boots, poles and accessories) for the period agreed in the Rental Contract. The Customer may not allow any third person to use the rented sports equipment.
  2. The Customer declares that he/she has read and accepts the Pricelist. Excepting the procedure under para. 3 of the General Terms and Conditions, the Customer is obliged to pay - in addition to the Rental Fee - a non-refundable surcharge, which equals the amount corresponding to 3% of the Rental Fee (hereinafter as the “Surcharge”), and its purpose is to cover damage, if any, to the sports equipment through the Customer’s negligent conduct in the manner delineated in Article 9 of these General Terms and Conditions. The Surcharge shall be calculated on the basis of the full amount of the Rental Fee as per the Pricelist regardless any discounts off the Rental Fee provided to the Customer by the Lessor. Any discounts granted shall apply solely to the Rental Fee and the amount of the Surcharge shall not be affected by such discounts in any manner. 
  3. The Customer has a right to refuse to pay the Surcharge explicitly before the payment of the Rental Fee at the latest. In this case, any damage to the sports equipment or its individual parts caused by the Customer’s negligent conduct shall be solved in a procedure taken under para. 10 of these General Terms and Conditions.
  4. The Rental Fee and the Surcharge must be paid before the sports equipment is received by the Customer.
  5. The Customer is obliged to return the sports equipment in the place where the Customer has received it, on the agreed date and time, in a clean condition and in a state of reasonable wear and tear corresponding to the proper use for the agreed period according to the purpose for which it is intended. 
  6. If the agreed period of use of the sports equipment is exceeded, the Customer must pay the Rental Fee and the amount corresponding to the Surcharge in the amount as per the Pricelist for the period during which the sports equipment was used by him/her in excess of the originally agreed period of use. 
  7. If the sports equipment is returned early, the Customer is not entitled to any reimbursement of a pro-rate portion of the Rental Fee or Surcharge.
  8. The Customer is obliged to take care to ensure that the sports equipment is not lost or stolen. In the case of theft or loss of the sports equipment or in any other event resulting in the Customer’s failure to return the sports equipment to the Lessor, the Customer is obliged to compensate the Lessor for the damage caused in full, regardless of whether the Surcharge has been paid by the Customer.
  9. If the Customer pays the Surcharge in accordance with Articles 2 and 4 of these General Terms and Conditions, the parties agree on the following arrangement of the manner and scope of compensation in the case of damage to the sports equipment caused by the Customer’s negligent behaviour (this manner of compensation for damage does not apply to the cases specified in Articles 8, 11 and 12 of these General Terms and Conditions): in the event the sports equipment or a part thereof is damaged due to the Customer’s negligent behaviour, the Lessor undertakes to use the Surcharge to satisfy the Lessor’s claim for compensation for damage caused to the Lessor by such damage to the sports equipment or its individual parts. By payment of the Surcharge, any claim of the Lessor for damage such caused shall be satisfied in full. Accordingly, the amount of damage, in this case, shall be reduced, vis-à-vis the Customer, to a lump sum determined, i.e. the Surcharge. The Customer is not entitled to be reimbursed for the Surcharge if the sports equipment is returned without any damage. 
  10. If the Customer refuses to pay the Surcharge pursuant to Article 3 of these General Terms and Conditions, and the Customer’s negligent behaviour leads to damage to the sports equipment or its individual parts, the Customer is obliged to pay to the Lessor the damages in full, i.e. in particular any costs associated with restoring the sports equipment or its individual parts to their original condition as per the Pricelist of service work.
  11. If the sports equipment or its individual parts are damaged through the Customer’s wilful behaviour, the Customer is obliged to pay to the Lessor the damages in full, regardless of whether the Surcharge has been paid by the Customer. 
  12. In the event of total devaluation of the sports equipment or its parts, the Customer is under the obligation to pay to the Lessor the damage caused to the sports equipment or unusable parts in full, regardless of whether the Surcharge has been paid by the Customer.
  13. Rules of use of sports equipment: the Customer shall use the sports equipment only for the purpose for which it is intended, and must ensure that it is not damaged by events foreseeable by him/her (e.g. it is forbidden to ski in terrain without any continuous snow cover, to dry ski boots on or near heat sources that present a risk of thermal damage, etc.).
  14. The sports equipment must be returned cleaned of snow and coarse dirt.
  15. The Customer agrees that the Lessor may retrieve from his/her ID Card or Passport the machine-readable data in the scope of the name, surname, date of birth, number and type of ID document, date of its validity, specifically for the purpose of further processing of such data under Article 16 of these General Terms and Conditions.
  16. The Lessor hereby informs the Customer that within the framework of the Rental Contract, the Lessor processes the Customer’s personal data (especially identification, contact and address data and details of the performance of the Rental Contract) regarding natural persons on the part of the Customer, if the Customer is a natural person, and, as appropriate, any other persons involved in the performance of the Rental Contract, specifically for the purposes consisting in the provision/rental of goods and services, for provision of marketing communication*, for presentation and promotional activities*, for the protection of rights*, internal administrative and statistical purposes* and for the fulfilment of obligations under the law. An objection may be lodged to processing marked with * to the following e-mail address of the Data Protection Officer: gdpr@lipnoservis.cz. Personal data as stated in the preceding paragraph may be transferred also to other recipients, in their role of processors or other controllers, as necessary for the provision of goods and services of the Lessor. Details of personal data processing, as well as the data subject’s rights, such as, inter alia, the right to access and the right to object, are specified in the Policy of Personal Data Processing of our company, available to the public on our website, in the Personal Data section: www.lipno.info/osobni-udaje.html. Furthermore, the Customer confirms that on concluding the Rental Contract, he/she was duly informed of all rights pertaining to him/her and the facts arising from Act No. 110/2019 Coll., on Personal Data Processing, as amended by later regulations, specifically in the manner that requires the Lessor to inform the Customer of the processing of the latter’s personal data or personal data of persons involved in the performance of the Rental Contract. 
  17. Customers of the Rental Shop acknowledge that the Lessor may take photographs of Customers or visual or audio recordings of Customers in the Rental Shop during various events. Customers agree that such photographs or visual or audio recordings may be taken of them free of charge (hereinafter also as the “Recording”), and also agree that the Lessor may post the Recordings (e.g. photographs) of Customers free of charge in order to promote the Lessor’s activities, exclusively on the controllers’ websites: www.lipnoservis.czwww.skiareallipno.cz, zima.lipnoservis.cz, www.lipno.infowww.activeparklipno.czwww.lipnoservis.czwww.stezkakorunamistromu.czwww.campinglipno.cz, and Facebook profiles of Lipno Ski Resort, Active Park Lipno, Camping Lipno Modřín or in printed information materials issued by the Lessor for the abovementioned purpose and distributed to third persons. The list of information materials in which the Recordings may be published is available for perusal from the Lessor’s Marketing Department, or Customers are welcome to contact the Data Protection Officer at the contact e-mail address provided in Article 16 of these General Business Terms and Conditions.
  18. Where a consumer dispute arises between the Lessor and the Customer as a consumer on the basis of the Rental Contract and this dispute cannot be resolved amicably, the Customer may lodge a motion for out-of-court settlement of such dispute to a designated entity for out-of-court settlement of consumer disputes, i.e. the Czech Trade Inspection Authority, Central Inspectorate - ADR Department [Česká obchodní inspekce, Ústřední inspektorát – oddělení ADR], Štěpánská 15, 120 00 Praha 2, Email: adr@coi.cz (mailto:adr@coi.cz), Web: adr.coi.cz (https://adr.coi.cz/). The Customer may use the online dispute resolution platform set up by the European Commission at the address http://ec.europa.eu/consumers/odr/.
  19. These General Business Terms and Condition are valid from 01 December 2021. 
  20. The Lessor reserves the right to change these General Terms and Conditions. Changes shall take effect on the date of their publication.